We evaluate your website or application for compliance with WCAG standards.
Barriers seen through the eyes of those they affect
Formal WCAG compliance does not guarantee that someone using a screen reader can complete an order unassisted. A form may have correct labels yet still lead the user in circles. That is why we ask people using assistive technologies to complete specific tasks on your site and observe how they navigate.
We structure scenarios around processes critical to your business: searching for an offer, registering, purchasing, or getting in touch. We match participants to your actual audience. After each session, you receive a detailed breakdown of issues, their severity, and concrete recommendations that we can also implement for you.
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Participants using assistive technologies -
Scenarios built around your core processes -
Real-world user observation -
Findings prioritized by severity -
Clear recommendations for development teams -
Can be combined with a WCAG audit
What can you entrust to our team?
Whether you need to review the accessibility of your website, shop, or app, resolve WCAG compliance issues, or systematically improve your product's accessibility, we offer expert audits, automated analyses, remediation support, and DockAccess tools for ongoing accessibility monitoring.
We test product accessibility directly with people who use assistive technologies.
We automatically detect accessibility issues across large volumes of subpages.
We fix barriers and bring your digital products in line with WCAG requirements.
We continuously monitor accessibility and spot emerging issues early.
A widget that enables visitors to adjust select interface elements to their individual needs.
Not sure where to start?
Tell us about your project. In a 30-minute consultation, we will point out what is worth doing now and what can wait.
How we work
Stage
Action
Benefit
01
Product and requirements analysis
We begin by understanding your website, online shop, or web application, how users interact with it, and your specific business and regulatory requirements.
- Clear requirements
- Business context
02
Automated accessibility analysis
The first step can be an automated audit based on WCAG rules. It quickly identifies common accessibility issues and determines the scale of potential flaws.
- Rapid diagnosis
- Identified issues
03
Manual WCAG audit
Next, we examine areas that cannot be reliably assessed by automation, such as keyboard navigation, forms, complex interactions, dynamic alerts, and assistive technology compatibility.
- Thorough verification
- Full scope
04
Implementation of recommendations
Following the audit, you receive actionable recommendations to fix identified issues. You can implement them with your in-house team or have us handle the remediation.
- Actionable guidelines
- Barrier removal
05
Monitoring and development
Once updates are deployed, accessibility can be continuously monitored using DockAccess, supported by regular automated scans to inspect new features as your product evolves.
- Continuous control
- Early detection
Frequently asked questions
How does user testing differ from an accessibility audit?
An audit checks your website against WCAG technical criteria, while user testing reveals how real people actually experience and navigate it.
An auditor knows what technical issues to look for, but typically does not rely on a screen reader every day and lacks the lived habits of a daily user. Testing uncovers friction that criteria checklists miss, such as confusing button labels or unnecessarily tedious user journeys. Combining both approaches yields the best results.
Who participates in accessibility tests?
Individuals who rely on assistive technologies daily or have specific needs where accessibility is essential.
This includes users of screen readers, screen magnification software, keyboard-only navigation, or people with cognitive impairments. We determine the participant group together with you, based on who uses your product and what we want to verify.
What does an accessibility testing session look like?
We start by defining goals and scenarios, run the testing sessions, and deliver clear findings and recommendations.
Participants complete tasks on your website using their own devices, tools, and personalized settings, while we observe their workflow and ask questions about the friction points they encounter. From these sessions, we identify recurring barriers and document them alongside practical solutions.
What factors determine the cost and timeline of testing?
The number of scenarios, the number of participants, and the types of assistive technologies you wish to include in the study.
It also matters whether we are testing a live website, a staging environment, or an interactive prototype. Once the scope is defined, we provide a transparent quote and timeline.
Can a website be tested before launch?
Yes, and that is often the ideal stage to do it.
Testing on a staging environment or working prototype allows you to fix navigation and form interactions before rolling them out to all users. Resolving issues at this stage is usually far simpler and more cost-effective than making adjustments to a live production site.
Are a few user sessions enough to draw meaningful conclusions?
They are enough to uncover the most critical barriers, though they do not replace a comprehensive WCAG compliance audit.
Just a handful of sessions typically reveals the primary areas where users get stuck. However, user tests do not cover every single criterion or every subpage, which is why we pair them with an expert audit when formal compliance verification is needed.
Draw on our experience
Accessible Shopping Cart and Checkout: Can Every Customer Complete an Order?
8 minute read
Digital accessibility
A WCAG Scanner Won't Catch Everything. What Needs Manual Testing?
9 minute read
Digital accessibility
Online shop accessibility: what happens if you don't reply to a complaint within 30 days?
9 minute read
Digital accessibility
