Ongoing care, updates, fixes and fast technical help.
A current system is a safer and steadier system
Updates should not wait until something breaks. As part of maintenance we plan and run them on a cycle, taking every change in stages and testing it before it reaches production.
That keeps the system current and holds the risk of an update going wrong to a minimum.
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Regular updates to the system and its dependencies
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Security patches and fixes
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Staging before anything else
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Tested before the production release
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Checked again after release
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A current, stable system
What can you hand to our team?
We support online shops, web applications, B2B platforms and SaaS products across everything technical. We build new features, handle day-to-day changes, technical maintenance, monitoring, performance work and support for business and marketing teams.
We ship new features, integrations and automation that support sales.
We watch the shop, take backups and look after its security.
We diagnose and remove bugs, outages and problems with the shop.
We speed the shop up and smooth the buying process to grow sales.
We prepare the shop for more traffic, more sales and new channels.
Not sure where to start?
Tell us about your project. In a 30-minute consultation we will point out what is worth doing now and what can wait.
How does working together look?
Audit and takeover
We review the system architecture, the quality of the code, the infrastructure, the deployment process, the integrations and the technical risks.
- A clear plan
- A safe takeover
Monitoring and hardening
We set up monitoring of performance, application errors, certificates and the business-critical processes. We also harden the infrastructure, add threat detection and put backup procedures in place.
- More security
- Less downtime
Ongoing maintenance
We handle day-to-day requests, updates, bug fixes and technical support. Every task lands in a system you can see into, so you always know what we are working on and where it stands.
- Fast help
- A clear status
Development and optimisation
We build new features, integrations and automation, improve the UX and ship the changes that support sales and day-to-day efficiency.
- Better UX
- New possibilities
Scaling and long-term support
We look at how resources are used, optimise the architecture and fit the environment to what you need now. We help prepare the platform for more traffic, new sales channels and further growth.
- Steady growth
- Long-term support
Questions we hear often
How often do you run updates?
We run them on a cycle, as part of the agreed maintenance process, and no less often than once a month.
Does an update go straight to production?
No. We run it first on a local and a staging environment, where we check its effect on the system. Only once that checks out do we release it to production and verify the system again.
Do you test the system after an update?
Yes. Testing is part of the update process. We check the system before the production release, and verify its key functions again once it is out.
What if an update causes an error?
Not every update goes smoothly. If testing turns up a conflict or an error, we look into what caused it and resolve it before the change reaches production.
Do you also update WooCommerce and PrestaShop?
Yes. We can update WooCommerce, PrestaShop, their modules, plugins and the rest of their dependencies on a cycle. We match the scope to the particular system and its configuration.
Are updates part of application maintenance?
Yes. Recurring updates can be part of ongoing technical care for a web application, a website or an online shop, which keeps them regular and run to a fixed process.
Do you update older applications too?
Yes. We can update older systems as well, though the scope and the approach depend on their technology and their present state. If an update calls for preparation or modernisation first, we say so before we start.
How can I tell whether working with DOCK is right for me?
The best way is a short call.
We will get to know your business, your current challenges and your goals, and then judge whether we can help. If we decide another route suits you better, we will say so plainly.
Our aim is a long-term relationship built on trust and concrete results, not a sale at any cost.
Still looking for an answer?
We are outside working hours right now. Use the contact form, or come back to the chat tomorrow between 8:00 and 18:00 Polish time.