Skip to content

Monitoring and security for online shops, websites, and web apps

We make sure your online shop, website, or web app stays up and running before your customers notice any trouble. We monitor uptime and errors, run backups and test recoveries, and know exactly what to do when an incident hits.

Ongoing technical care Recurring system updates 24/7 technical emergency Online shop repair Learn more
01 benefits

Know about issues before your customers do

Most shop owners only find out about an outage from a customer who couldn't place an order—and realize they don't have a working backup on the day they desperately need one. That's why we start by identifying what's critical in your system: homepage, cart, checkout, integrations, customer panel. These are the areas we watch first.

A backup you've never restored is just wishful thinking. We regularly verify that your data can actually be recovered, track known vulnerabilities in your software stack, and establish a clear incident response plan with your team.

  • Uptime monitoring for key pages
  • Application and integration error tracking
  • Backups with verified restore testing
  • Security patches and vulnerability monitoring
  • SSL certificates, domains, and access audits
  • Incident response action plan
02 services

How our team can help you

We support online shops, web applications, B2B platforms, and SaaS products across all technical areas. From feature development and day-to-day tweaks to technical maintenance, monitoring, performance optimisation, and support for your business and marketing teams.

Not sure where to begin?

Tell us about your project. In a 30-minute consultation, we'll help you prioritize what needs attention now and what can wait.

get in touch
03 process

How we work together

Stage
Action
Benefit
01

Audit and project handover

We analyze your system architecture, code quality, infrastructure, deployment workflows, integrations, and potential technical risks.

  • Clear roadmap
  • Seamless handover
02

Monitoring and protection

We set up performance monitoring, application error tracking, SSL certificate alerts, and checks for key business workflows. We also reinforce your infrastructure, add threat detection, and schedule backup routines.

  • Higher security
  • Reduced downtime
03

Ongoing maintenance

We handle incoming requests, updates, bug fixes, and ongoing tech support. Every task goes into a transparent tracking system so you always know what we're working on and where things stand.

  • Fast support
  • Transparent status
04

Development and optimisation

We build new features, third-party integrations, and automations, while refining the UX to improve sales performance and operational efficiency.

  • Better UX
  • New capabilities
05

Scaling and long-term support

We review resource usage, fine-tune architecture, and scale the environment to match your current needs—getting your platform ready for traffic spikes, new channels, and continued growth.

  • Stable growth
  • Long-term support
04 faq

Frequently asked questions

How does monitoring differ from ongoing technical care?

Monitoring is one part of technical care, not a replacement for it. Ongoing technical care covers day-to-day tweaks, bug fixes, and development, while monitoring and security focus on making sure your system is healthy, data is protected, and you're prepared if something fails. You can combine both or contract us specifically for monitoring and security.

What exactly do you monitor on an online shop?

First and foremost, whatever impacts your revenue. We track shop and key page availability, application errors, payment gateways, third-party integrations, SSL certificate validity, and domain renewals. We define this checklist together, because what's business-critical differs from system to system.

Isn't our hosting provider's backup enough?

Often not. Hosting backups are frequently stored on the exact same server, might only cover partial data, or have never actually been tested for a successful restore. We define what needs backing up, how often, where off-site copies should live, and regularly test that the system can be restored smoothly.

What happens if there is a security breach or data leak?

First we contain the damage, then we identify the root cause. We sever the attacker's access, preserve forensic logs, restore the system from a clean backup, and patch the vulnerability that allowed the intrusion. We also assist you in compiling the technical details needed for any mandatory data breach reporting.

Can you monitor a shop or application built by another agency?

Yes. We start by auditing the architecture, hosting environment, integrations, and deployment pipeline, and then tailor the monitoring and backup protocols to your specific setup. If we spot vulnerabilities or missing safeguards during the review, we point them out directly and recommend a clear fix sequence.

What determines the cost of monitoring and security?

It depends on system complexity, the number of external integrations, and the required response times. Monitoring a simple corporate website requires a different scope than keeping an eye on a high-volume shop with multiple integrations and after-hours emergency cover. Once we review your system, we'll recommend a scope and pricing model that fits.

My store has been running without issues for years. Why do I need monitoring?

Because having no visible issues often just means no one has caught them yet. An expired SSL certificate, a silent payment gateway outage in the middle of the night, or an outdated plugin with a known zero-day flaw don't announce themselves. Monitoring gives you real-time visibility so you act on data rather than customer complaints.

05 knowledge base

Insights from our experience

All articles
Chat with us