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Ongoing technical care

We keep websites, online shops and web applications in good technical shape: watching how they run, applying updates, clearing errors and making the day-to-day changes, so you can get on with the business.

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01 benefits

Day-to-day support for your web application

We look after your website, shop or web application on an ongoing basis: reacting to problems, keeping updates in hand and growing the solution along with what you currently need.

  • Updates to the system, modules and plugins
  • Outages and errors cleared
  • Application and server administration
  • Integrations and payments kept running
  • Monitoring and performance work
  • Day-to-day changes and new features
02 services

What can you hand to our team?

We support online shops, web applications, B2B platforms and SaaS products across everything technical. We build new features, handle day-to-day changes, technical maintenance, monitoring, performance work and support for business and marketing teams.

We ship new features, integrations and automation that support sales.

We diagnose and remove bugs, outages and problems with the shop.

Not sure where to start?

Tell us about your project. In a 30-minute consultation we will point out what is worth doing now and what can wait.

get in touch with us
03 process

How does working together look?

Stage
What we do
What you get
01

Audit and takeover

We review the system architecture, the quality of the code, the infrastructure, the deployment process, the integrations and the technical risks.

  • A clear plan
  • A safe takeover
02

Monitoring and hardening

We set up monitoring of performance, application errors, certificates and the business-critical processes. We also harden the infrastructure, add threat detection and put backup procedures in place.

  • More security
  • Less downtime
03

Ongoing maintenance

We handle day-to-day requests, updates, bug fixes and technical support. Every task lands in a system you can see into, so you always know what we are working on and where it stands.

  • Fast help
  • A clear status
04

Development and optimisation

We build new features, integrations and automation, improve the UX and ship the changes that support sales and day-to-day efficiency.

  • Better UX
  • New possibilities
05

Scaling and long-term support

We look at how resources are used, optimise the architecture and fit the environment to what you need now. We help prepare the platform for more traffic, new sales channels and further growth.

  • Steady growth
  • Long-term support
04 faq

Questions we hear often

How fast do you react to an outage?

It depends on the level of support agreed and how critical the problem is. Anything affecting sales, the availability of a site or the working of an application gets priority.

We can also set up monitoring, which catches part of the problems before users report them.

Do you offer support outside standard working hours?

Yes. For e-commerce, sites and web applications we can provide extended support, on-call cover and handling of critical situations outside standard hours. We agree the extent of that individually.

Do you handle WooCommerce and PrestaShop updates?

Yes. We handle updates to WooCommerce, PrestaShop and other systems and their extensions. When updating, we take into account the effect on the site, the shop, the integrations and the rest of the system.

Can you take over a site or application built by another company?

Yes. We can take over the maintenance of an existing website, shop or web application.

Before we start, we review the code, the configuration, the infrastructure and the integrations, so that we know the solution and can name the support it needs.

Do you handle server administration?

Yes. We can also look after the environment the site, shop or application runs on. We match the extent of that to the infrastructure in use and what the project needs.

Can we start with one-off help?

Yes. We can help with one specific problem or task, and then judge together whether ongoing technical care would be worth it for you.

How can I tell whether working with DOCK is right for me?

The best way is a short call.

We will get to know your business, your current challenges and your goals, and then judge whether we can help. If we decide another route suits you better, we will say so plainly.

Our aim is a long-term relationship built on trust and concrete results, not a sale at any cost.

Still looking for an answer?

open the chat get in touch with us

We are outside working hours right now. Use the contact form, or come back to the chat tomorrow between 8:00 and 18:00 Polish time.

05 knowledge base

Draw on our experience

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