Ongoing care, updates, fixes and fast technical help.
A Kraków company serving international customers has traffic on its site while everyone in Poland is asleep
A failure at three in the morning is not an out-of-hours failure here; it is a failure in the middle of your customer's working day. We monitor availability around the clock and take reports at any hour, in Polish and in English. We also check each language version separately, because it is usually the less visited one that stays broken for days before anyone notices.
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A fast reaction -
The problem diagnosed -
The outage cleared -
Help you can talk to directly -
Losses kept down -
Sites, e-commerce and integrations
What can you hand to our team?
We support online shops, web applications, B2B platforms and SaaS products across everything technical. We build new features, handle day-to-day changes, technical maintenance, monitoring, performance work and support for business and marketing teams.
We ship new features, integrations and automation that support sales.
We watch the shop, take backups and look after its security.
We diagnose and remove bugs, outages and problems with the shop.
We speed the shop up and smooth the buying process to grow sales.
We prepare the shop for more traffic, more sales and new channels.
Not sure where to start?
Tell us about your project. In a 30-minute consultation we will point out what is worth doing now and what can wait.
How does working together look?
Stage
What we do
What you get
01
Audit and takeover
We review the system architecture, the quality of the code, the infrastructure, the deployment process, the integrations and the technical risks.
- A clear plan
- A safe takeover
02
Monitoring and hardening
We set up monitoring of performance, application errors, certificates and the business-critical processes. We also harden the infrastructure, add threat detection and put backup procedures in place.
- More security
- Less downtime
03
Ongoing maintenance
We handle day-to-day requests, updates, bug fixes and technical support. Every task lands in a system you can see into, so you always know what we are working on and where it stands.
- Fast help
- A clear status
04
Development and optimisation
We build new features, integrations and automation, improve the UX and ship the changes that support sales and day-to-day efficiency.
- Better UX
- New possibilities
05
Scaling and long-term support
We look at how resources are used, optimise the architecture and fit the environment to what you need now. We help prepare the platform for more traffic, new sales channels and further growth.
- Steady growth
- Long-term support
Questions we hear often
What can I bring to the technical emergency line?
We help with urgent problems on websites, e-commerce shops and integrations between systems.
That covers a site that is down, trouble with orders, payments, forms or integrations, and errors that appeared after a change went out.
How quickly will I get help?
On urgent matters we usually react within minutes of the report.
We start by working out what happened and how quickly we can get things running properly again.
Will you help if another company built the site or the shop?
Yes. You do not have to be a regular client of ours, and the project does not have to be ours.
If we get access to the systems and the code we need, we can diagnose the problem and take on clearing it.
What does technical help cost?
The cost depends on the kind of problem, how involved it is and the work needed.
After an initial diagnosis we tell you what the fix requires and what it will cost, before we go any further.
Can you help if I do not know what exactly broke?
Yes. You do not need to know the cause, or how to fix it. Just describe what stopped working or what you noticed, and we will take on the diagnosis and the next steps.
Still looking for an answer?
We are outside working hours right now. Use the contact form, or come back to the chat tomorrow between 8:00 and 18:00 Polish time.
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