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B2C online shop for individual customers

We build retail online shops where customers find products fast, see delivery costs upfront, and check out without unnecessary friction — just as smoothly on mobile as on desktop.

UI/UX design Conversion optimisation (CRO) Przelewy24 Inpost Learn more
01 benefits

A store where buying feels effortless

Retail customers make decisions quickly and drop off just as fast. All it takes is missing their size in the filters, discovering delivery costs only in the cart, or being forced to create an account to check out. That is why we start designing a B2C shop with the buying journey, not just the visuals.

We structure categories and filters around how your customers actually search, streamline the cart and checkout, integrate preferred payment and delivery methods, and set up a clear returns process. We also configure analytics to show exactly where shoppers drop off and what to improve first.

  • Search and filters tailored to your catalogue
  • Frictionless cart and guest checkout
  • Popular payment and delivery options
  • Reviews and trust-building elements
  • Promotions and discount codes
  • Purchase funnel analytics
02 services

What can you entrust to our team?

We build and scale online shops tailored to your business needs. We support both brands launching their first online sales and established store owners looking to boost performance, improve conversions, or clean up their tech stack.

An online store dedicated to retail sales for individual customers.

An online store for corporate sales supporting custom commercial terms and pricing.

Not sure where to begin?

Tell us about your project. During a 30-minute consultation, we will help you identify what to tackle now and what can wait.

Contact us
03 process

How do we work together?

Stage
Action
Benefit
01

Discovery and needs analysis

We discuss your business model, sales process, target audience, and growth plans. If you already run an online store, we also analyze its architecture, performance, codebase, and areas for improvement.

  • Tailored solution
  • Clear requirements
02

Shopping experience design

We map out store architecture, user flows, and the visual interface with customer convenience and higher conversions in mind. We focus on product presentation, intuitive filtering, smart search, and a seamless checkout.

  • Better UX
  • Higher conversions
03

Store build and integrations

We develop the shop according to the designs, configure the e-commerce engine, and integrate payment gateways, shipping providers, ERP, CRM, marketplaces, and other essential business tools.

  • Automated processes
  • Streamlined operations
04

Testing and launch

We rigorously test checkout flows, payments, third-party integrations, performance, security, mobile responsiveness, and core business functionality. Once fully verified, we launch your store into production.

  • Stable performance
  • Ready to sell
05

Growth and continuous optimization

We help you maximize store revenue through ongoing performance optimization, UX enhancements, feature development, process automation, and data analysis.

  • Increased sales
  • Better performance
04 projects

How we work.

For years, our technical solutions have driven stable growth for the brands that trust us — and that is our strongest credential. Explore selected projects and see how we turn technology into measurable business results.

back-end

  • laravel
  • php
  • java
  • c++
  • c#
  • python
  • docker
  • redis

front-end

  • typescript
  • react native
  • react
  • vue.js
  • sass
  • blade
  • smarty
  • tailwindcss

cms

  • modx
  • webflow
  • magento
  • prestashop
  • woocommerce
  • wordpress
  • drupal
  • joomla

ai

  • Llama
  • Gemini
  • Claude API
  • Vertex AI
  • OpenAI Platform

While planning and delivering the project, Dock demonstrated professionalism both in customer service and in the quality of the work. Our experience with the company allows us to recommend Dock as a trustworthy partner.

Piotr Korzeniowski Co-owner of Piag Tea

I spent a long time looking for developers who can solve problems without needing weeks to do it. I got Dock's contact through a recommendation and I can wholeheartedly recommend the team! They come up with great ideas of their own, and if something breaks, they fix it right away.

Patryk Wozich Operations Director at Gangaru
All projects
05 faq

Frequently asked questions

How does a B2C shop differ from a B2B store?

A B2C shop sells directly to individual consumers, making speed, simplicity, and ease of checkout paramount.

Prices are transparent for everyone, payments are settled immediately, and the shop must handle consumer rights, such as statutory returns. In a B2B store, buyers log into individual accounts, see negotiated pricing, and often pay against invoices with deferred payment terms.

What does the process of building a B2C store look like?

We begin by getting to know your product offering, target buyers, and existing sales process.

Next, we design category hierarchies, product pages, and checkout flows, choose the best e-commerce engine, implement the shop with payment gateways and carriers, and thoroughly test the end-to-end purchasing journey on desktop and mobile. We launch only when every order passes effortlessly from cart to fulfilment.

What determines the cost and timeline for creating a B2C online shop?

The number of products and variants, design complexity, the chosen e-commerce platform, and the volume of third-party integrations.

A boutique store with dozens of SKUs and a single shipping method requires a very different scope than an enterprise shop with faceted search, a loyalty program, and real-time ERP warehouse sync. After an initial discovery call, we provide a detailed scope, timeline, and budget.

Can you integrate the store with my warehouse or inventory management software?

Yes, provided your current system supports API or automated data exchange.

We integrate stores with warehouse systems, ERPs, BaseLinker, shipping carriers, and payment processors. We first define which system serves as the single source of truth for stock levels and pricing, preventing customers from ordering items that are out of stock.

What happens after the store launches?

We can continue providing technical maintenance and scaling the store alongside your business.

We handle ongoing updates, security, and performance tuning, while using analytics data to identify and implement conversion rate optimizations. We can also help prepare your store for performance marketing campaigns.

Wouldn't an off-the-shelf SaaS subscription store be enough for me?

Sometimes it is, and if so, we will tell you openly.

A subscription platform can be a solid starting point for a simple product catalogue and low order volume. An independent, custom-tailored store — built on WooCommerce or PrestaShop — is worth investing in when you require custom features, deep integrations with existing systems, or complete ownership over your data and future roadmap.

06 knowledge base

Benefit from our expertise

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